Privacy Policy
Effective Date: August 1, 2025
Dial Engineering ("we," "our," or "us") operates the website https://dial.digital ("Site"). This Privacy Policy explains how we collect, use, and protect the personal information you provide to us through the Site.
1. Information We Collect
We collect the following types of personal information when you use our Site:
- Contact Information: Full name, email address, phone number, and user-submitted messages via our contact form.
- User Account Information: If you create an account, we collect your email address and authentication details (including via Google Sign-In).
- Uploaded Files: Files uploaded by users that are generated on the Site. These may include vehicle information such as VINs. However, we do not retain or store uploaded files — they remain on the user's device unless explicitly shared with us.
- Payment Information: We use Stripe to process payments. We do not collect or store your credit card or billing information.
- Device and Usage Data: We may collect limited technical information such as IP address, browser type, operating system, and access times. This information may be logged automatically by our hosting provider (Vercel) for security and operational purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries submitted via the contact form.
- To enable and manage your user account, including login via Google.
- To provide services and process payments via third-party providers (e.g., Stripe).
- To ensure the security and proper operation of our Site.
3. Data Sharing
We may share your data with trusted third-party service providers to help operate the Site:
- Clerk for user authentication and account management.
- Stripe for secure payment processing.
- Resend for transactional email delivery.
- Vercel for web hosting and server-side infrastructure.
We do not sell or rent your personal information.
4. Cookies and Tracking Technologies
We do not currently use cookies or third-party analytics scripts for user tracking. However, our Site may use essential cookies and similar technologies necessary for:
- Authentication and account management (via Clerk)
- Payment processing (via Stripe)
- Basic site functionality and security
If we implement additional tracking technologies in the future, we will update this policy accordingly and request your consent where required.
5. Data Storage and Retention
- Uploaded Files: We do not retain uploaded files. All uploads are processed temporarily and stored locally by the user.
- Contact Form Data: Contact form submissions are retained in our business email system and manually reviewed. We retain this data for up to 3 years for customer service purposes.
- Account Information: Your account information is retained as long as your account is active. After account deletion, we may retain certain information for up to 7 years for legal and regulatory compliance.
- Payment Records: Transaction records are retained for 7 years as required by applicable tax and financial regulations.
- Marketing Communications: If you opt into marketing emails, we retain your email address until you unsubscribe.
6. Security
We take reasonable steps to protect your information using industry-standard security practices and tools. However, no method of transmission over the internet is completely secure.
7. Your Rights
Depending on your location, you may have certain privacy rights, including:
- The right to access, correct, or delete your personal data.
- The right to object to certain uses of your data.
- The right to withdraw consent where applicable.
To exercise your rights, please contact us at support@dial.digital.
8. International Users and Data Transfers
While this Site is primarily intended for U.S. users, visitors from outside the U.S. should be aware that your data may be processed and stored in the United States, where data protection laws may differ from those in your country.
Hosting and Data Transfers:
Our site is hosted and operated via Vercel Inc., a service provider based in the United States. As a result, personal data from international users (including residents of the EU, UK, or Switzerland) may be processed and stored in the U.S. where privacy laws may differ. Vercel adheres to certified data protection frameworks such as the EU‑U.S. Data Privacy Framework and the UK Extension, providing safeguards for international data transfers.
9. Age Restrictions
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
10. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify affected users via email within 72 hours of discovering the breach, where feasible, and will take immediate steps to secure the affected data.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Legal Basis and Jurisdiction
This Privacy Policy is governed by the laws of the State of California and the United States. Any disputes arising from this policy will be resolved in the courts of Los Angeles County, California.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Effective Date." We will notify users of significant changes via email or prominent notice on our Site.